FEIS Life App Limited (“FEIS”) is committed to protecting the privacy of users of this App (the “App”) and will do everything in its power to ensure that users’ Personal Data is treated with respect to their fundamental rights and freedoms as well as personal dignity, with particular reference to confidentiality.
In general, any information and data which you provide, or which is otherwise gathered by us in the context of the App, will be used by FEIS in compliance with Regulation (EU) 2016/679 (“GDPR”). This means, in particular, that any Personal Data processing carried out by FEIS will respect the principles of lawfulness, fairness, transparency, purpose limitation, storage limitation, data minimization, accuracy, integrity and confidentiality.
The Data Controller regarding all Personal Data processing operations carried out through the App is FEIS, with registered offices at 7 Northfield Road, Gosforth, Newcastle Upon Tyne, NE3 3UL United Kingdom.
To get in touch with FEIS for any information regarding how we process Personal Data, including a list of our data processors, please contact us using the contact form in the Contact section of the App.
What information do we collect from you?
As you use the App and, in particular, as you provide information in order to access the App’s services, FEIS may collect and process information related to you as an individual and which allows you to be identified, either directly or together with additional information (“Personal Data”). This information can be collected by FEIS both when you choose to provide it (e.g. when you register to use the App) or simply by analyzing your behavior on the App.
Data voluntarily provided by users
When creating an account on the App, you will be asked to provide certain Personal Data such as contact details (e.g. your name and email address) and marketing preferences, for the purposes listed below.
Where the App allows you to register through your personal profile in social media (Social Login) with your prior and revocable consent, we may access the same limited information included in such profile, related to your name, age, location, likes, interests, contacts and images.
The App’s operation, as is standard with any App on the Internet, involves the use of computer systems and software procedures, which collect information about the App’s users as part of their routine operation, whose transmission is automatic when using Internet communication protocols. Although FEIS does not collect this information in order to associate it to specific users, it is still possible that, by their nature and through processing and association with further data held by third parties, such data may permit us to identify a user, either directly via that information or by using other information collected. As such, this information must also be considered Personal Data.
This information may include several parameters related to your operating system and IT environment, including your IP address, location (country), the URI (Uniform Resource Identifier) addresses of resources you request on the App, the time of requests made, information about your activities on our App (for instance, the pages you visit, the goods you view), the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), details on the device (for instance, your computer, tablet or smartphone) which you use to access our App and so on, by means of cookies and other technologies which allow this tracking.
Such data shall only be used by FEIS for anonymous, statistical purposes about the use of the App, without associating them to any identifier of the users, to ensure its correct operation and identify any faults and/or abuse of the App. This data may also be used for the purposes of investigating liabilities in the event of information crimes committed against the App.
The processing of data shall be made by such procedures, technical and electronic means, which are suitable to protect the confidentiality and security of data and consists of collection, recording, organization, storage, consultation, elaboration, alteration, selection, retrieval, alignment, use, combination, block, communication, dissemination, erasure, and destruction of data, including a combination of two or more of such activities.
Why do we process this information?
Purposes of processing and legal grounds FEIS intends to use your Personal Data, collected through the App, for the following purposes:
To provide answers or services you request, including allowing the creation of an account, to receive information from FEIS and sending you alerts by means of push notifications; to verify your identity and assist you, in case you lose or forget your login/password details for any of registration services; to allow you to create and maintain a registered user profile, to process your subscription, to contact you when necessary and respond to your requests and enquiries, including emails; to send you newsletters you have subscribed to as a service (containing only informative content)(“Service Provision”).
No consent is required for the processing of data for the purposes since such processing is necessary to provide the services requested and, therefore, for the performance of an agreement to which you are a party or for the implementation of measures requested by you prior to entering into an agreement (GDPR art. 6,1b). It is not mandatory for you to give FEIS your Personal Data for these purposes; however, if you do not, FEIS will not be able to provide any services to you.
For marketing, promotional and publicity purposes, including to carry out direct marketing, as well as to carry out studies, research, market statistics or surveys, via e-mail, SMS, push notifications, pop-up banners, instant messaging, phone calls by an operator, FEIS’s official social media pages, regarding FEIS’s products and services (“Marketing”), and to send you offers, promotions or other information about our goods and services. Processing for these purposes is based on your consent. It is never mandatory for you to give consent to FEIS for the use of your Personal Data for this purpose, and you will suffer no consequence if you choose not to give it (aside from not being able to receive further marketing communications from FEIS). Any consent given may also be withdrawn at a later stage.
To create your user profile (individual and/or aggregate profiles) on our App, by collecting and analyzing information on the preferences you select and choices you make on the App as well as on your general activities on the App, through the use of profiling cookies (“Profiling”). This information will be used to personalize the Services provided through the App, where possible, to suit your preferences and choices, as well as to serve you with information and advertisements which may be relevant to you and your interests, to propose customized offers that may be of your interest, to give you information about other Apps/services which FEIS believes you may be interested in. All algorithms involved in this processing are regularly tested, to ensure the processing’s fairness and control for bias. Processing for this purpose is based on your consent, collected by means of the cookie pop-up banner and/or a specific tick box. It is never mandatory for you to give consent to FEIS for use of your Personal Data for this purpose, and you will suffer no consequence if you choose not to (aside from not being able to benefit from greater personalization of your user experience regarding the App). Any consent given may also be withdrawn at a later stage, either by modifying your device settings or contacting FEIS at the address mentioned above.
For compliance with laws which impose upon FEIS the collection and/or further processing of certain kinds of Personal Data, including regulations on contests in case users participate to contests or prizes on our App (“Compliance”). When you provide any Personal Data to FEIS, FEIS must process it in accordance with the applicable laws, which may include retaining and reporting your Personal Data to official authorities for compliance with tax, customs or other legal obligations. No consent is required for the processing of data for this purpose since such processing is necessary to comply with a legal obligation (GDPR, art. 6, 1a).
To prevent and detect any misuse of the App, or any fraudulent activities carried out through the App (“Misuse/Fraud”). Processing for this purpose is necessary to pursue FEIS’s legitimate interests in preventing and detecting fraudulent activities or misuse of the App (for potentially criminal purposes).
To analyze and improve our service provision, enhance the App, evaluate the effectiveness of FEIS’s marketing activities and services, perform statistical and demographics analyses on FEIS’s corporate clients and registered users (“Analytics”). Processing for this purpose is necessary to pursue FEIS’s legitimate interests in the development and administration of the App and to improve the services provided on the App.
Users shall not be required to provide Personal Data to browse public pages of the App. The provision of Personal Data for the purposes mentioned above is optional, however, failure to provide required data (indicated as such in the registration form, as applicable) may prevent users from completing registration and, therefore accessing the related services.
Who will be able to access your Personal Data?
In the framework of its activity and for the purposes specified above, your Personal Data may be shared with the following entities (“Recipients”):
Duly appointed data processors, providing specific processing or accessory services (e.g. storing data, sending out messages for us, web hosting, contests’ management, consumer service, IT services regarding the App operation, emailing) on FEIS’s behalf and under its instructions, whose data protection maturity has been checked by FEIS before entering into the required data processing agreement. The full updated list of appointed as data processors is available by contacting us;
Selected individuals authorized by FEIS to process Personal Data needed to carry out activities strictly related to the provision of the services through the App (e.g. technical maintenance of network equipment and electronic communications networks), who have undertaken an obligation of confidentiality or are subject to an appropriate legal obligation of confidentiality (e.g., employees of FEIS);
Public entities, bodies or authorities, in accordance with the applicable law or binding orders of those entities, bodies or authorities. We may also disclose your Personal Data when we believe in good faith that disclosure is necessary to protect your safety or the safety of others, investigate fraud, or respond to a government request.
Personal data shall not be disclosed nor transferred to third parties, except in the event of extraordinary corporate transactions, when Personal Data may be assigned or contributed to third party purchasers/lessees or assigns.
FEIS shares your personal data globally with other companies in order to carry out the activities specified in this Policy. Your personal data, therefore, may be subject to privacy laws that are different from those in your country of residence.
Personal data collected within the European Union may, for example, be transferred to and processed by third parties located in a country outside of the European Union. In such instances FEIS shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.
In order to comply with laws protecting children’s online privacy, FEIS does not knowingly collect any Personal Data from children under 16. FEIS takes children’s privacy seriously. As such, we would recommend that a parent or guardian assist and guide any children under 16 which may intend to browse the App or access the services provided by FEIS. Children under age 16 should not use FEIS’s App or services. In the event that FEIS learns that it has inadvertently collected Personal Data from a child under the age of 16, FEIS will promptly delete such information.
If parents/guardians would like to prevent a minor from accessing the App, programs are easily available which enable control over access to the Internet or specific Apps.
Security of Personal Data
All Personal Data collected and processed through the App will be stored and processed so as to minimize the risk of destruction, loss (including accidental loss), unauthorized access/use or incompatible use with the initial purpose of collection. This is achieved by the technical and organizational security measures put in place by FEIS.
Retention of Personal Data
Generally, FEIS will keep your Personal Data only for as long as strictly necessary, according to the reason for which it was collected:
Personal Data processed for Service Provision will be kept by FEIS for the period deemed strictly necessary to fulfil such purposes. Information will, however, be kept for longer if we need it to address any claims regarding the services or to protect FEIS’s interests related to potential liability related to the Service Provision.
Personal Data processed for Marketing and Profiling will be kept by FEIS from the moment you give consent until the latter is withdrawn. Where it is not withdrawn, consent will be asked to be renewed at fixed intervals of 24 months. Once consent is withdrawn (or not given, following a renewal request), Personal Data will no longer be used for these purposes, although it may still be kept by FEIS as it may be necessary to protect FEIS’s interests related to potential liability related to this processing. Personal Data processed for Soft Spam will be kept by FEIS from the moment where it is provided by you to FEIS until you object to this processing. Once you have objected, Personal Data will no longer be used for these purposes, although it may still be kept by FEIS, in particular as may be necessary to protect FEIS’s interests related to potential liability related to this processing.
Personal Data processed for Compliance will be kept by FEIS for the period required by the specific legal obligations for which the Personal Data was processed.
Personal Data processed for preventing Misuse/Fraud and Analytics will be kept by FEIS for as long as deemed strictly necessary to fulfil the purposes for which it was collected.
After such periods, all data shall be deleted or anonymized, except that data we are required by law to keep for a longer period.
What are your rights? How can you exercise them?
As a data subject, you are entitled to exercise the following rights, at any time:
Right of Access - the right to be informed of and request access to the personal data we process about you;
Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
Right to Erasure - the right to request that we delete your personal data;
Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
Right to Object - the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
the right to object to your personal data being processed for direct marketing purposes;
Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
Please note that most of the Personal Data you provide to FEIS can be changed at any time, including your e-mail preferences, by accessing, where applicable, your user profile created on the App.
When requesting services via the App, you may have selected one or more means of communication via which Personal Data processing for Marketing purposes may be carried out (e.g.email, mail, social media). You may withdraw your consent to this processing for all selected means of communication by means of your user profile created on the App, where applicable. You can also withdraw consent for Marketing (for communications received via e-mail) by selecting the appropriate link included at the bottom of every marketing message.
Consent for Profiling carried out by cookies may be withdrawn at any time. Where consent for Profiling was given via a specific tick box, you may withdraw this consent by changing your preferences, at any time, within your user profile created on the App, where applicable.
At any time, you shall be entitled to exercise the rights established by the law in force, by addressing the relevant request to our Privacy expert at our registered address, as detailed above, or by using the contact form which can be found under the Contact section of the App.
Finally, you are entitled to file complaints with to your local EU Data Protection Authority or to the data protection authority of the United Kingdom, the Information Commissioner’s Office (ICO) at https://ico.org.uk/, or Republic of Ireland Data Protection Commission at if you believe that we have handled your information in an unlawful manner.